Our Quality Commitment

At Frontgate, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test - our customers' satisfaction.

Our One-Year Guarantee lets you put any Frontgate product to the test. If for any reason you are not satisfied, simply return it within 90 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees). In addition, we will repair or replace any product for a full year from the date of purchase.

Please note: Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

Holiday Trees and Greenery Return Policy

Meant to be part of your life for seasons to come, Frontgate Trees and Greenery have best-in-class warranties.

Lifetime Warranty on Tree Foliage, Frame, and Tips: Every Frontgate Christmas Tree sold since 2013 comes with a lifetime warranty of foliage, frame and tips. Our customer service team will do everything possible to service your tree. In the rare event we need to replace your tree, one of our customer service representatives will guide you through the exchange process.

Three-season Light Warranty: Our Holiday Trees & Greenery carry a three-season warranty on factory-installed lights. Lighting issues frequently can be resolved with simple troubleshooting tactics. Please refer to the troubleshooting guide included with the merchandise or online. Warranty does not cover burned-out bulbs or products that were damaged because of misuse, neglect, or intentional alteration.

Return policy: For trees and greenery less than one year old, we will immediately send out a replacement upon notification of your return (between 10/1 and 12/21) to ensure that you can enjoy it for the Christmas holiday. Any returned item not received within 30 days will be billed to your account. For items over one year old but still covered under the Three-Season Light Warranty, we will provide replacement strands on defective corded and uncorded lights (including LED) at no charge.

All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip.